Get in touch · Silo 5
Contact Flores Island Travel
One desk, two channels. WhatsApp for trip enquiries and quotations, email for anything slower. Editorial corrections go to the same place.
Trip enquiries are answered by Komodo Luxury, the operator that fulfils bookings.
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24 hrs
Usual reply window
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2 channels
WhatsApp and email
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1 desk
Road and sea together
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0 call centre
You get a person, not a queue
Who replies
Trip questions and editorial questions go different places
A trip enquiry — dates, group size, a quotation — is answered by Komodo Luxury, the licensed operator in our group. They hold the boats, the vehicles and the calendar, and they issue the binding price.
An editorial question — a figure that looks wrong, a correction, a source request — is answered by the desk that writes this site. Same contact details, different person at the other end.
Either way the reply usually arrives within a day. WhatsApp is faster than email, which is why it is the first route offered on every page here.
Your message
What to include so the reply is useful
Six lines get a real itinerary. A one-line enquiry gets a request for these six.
- Your travel dates, or the window you are working within.
- Group size, and the ages if children or older travellers are coming.
- Entry and exit airports — Labuan Bajo, Ende or Maumere.
- Which half matters most: overland culture, Komodo boats, or both.
- Any fixed constraint: a flight already booked, a budget ceiling, a mobility need.
- Whether you want private or are open to a shared departure.
What happens next
Four steps from message to itinerary
Nothing is paid before the plan is agreed in writing.
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You message
WhatsApp or email, with the six lines above.
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The desk replies
Usually within a day, with a day-by-day proposal and an itemised price.
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You revise it
Change hotels, reverse the direction, add or drop a stop. This step is expected.
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You confirm
A deposit holds the cars, boats, rooms and park slots.
Editorial
Found an error? Say so
Corrections are made to the article itself rather than appended as a note, and the revision date moves. If a figure here is out of date, telling us is the fastest way to fix it for the next reader.
Contact questions
Before you write
Who answers, how fast, and in what language.
For the full set, see our FAQ — 135 questions answered.
Who actually answers a trip enquiry?
Komodo Luxury, the licensed operator in our group. They hold the fleet and issue the binding quotation; this guide does not.
How quickly will I hear back?
Usually within a day. WhatsApp is faster than email, which is why it is the first option everywhere on this site.
What language should I write in?
English or Indonesian. The desk works in both.
Can I call instead?
WhatsApp is the reliable channel — Flores has patchy coverage and a written thread survives it better than a dropped call.
Will I be charged for a quotation?
No. Quotations are free and carry no obligation.
Do you sell my contact details?
No. An enquiry goes to the operator desk so it can be answered, and nowhere else.
Can I contact the editorial desk separately?
Same channels. Say it is an editorial question and it is routed to the people who write the site rather than the people who run the boats.
What if my dates are not fixed yet?
Send the window. Half of what the desk does is telling you which weeks work better for what you want to see.
Talk to Komodo Luxury
Send the six lines
This guide publishes the research. Komodo Luxury answers with the itinerary and the price.
No obligation, and no price here changes because you asked.